📱 Connect Twilio — and let the app text customers for you
Twilio is the SMS service this app uses to send texts on your behalf. Once you connect your own Twilio number (your area code, your bill), the app can fire customer-facing texts automatically across the entire workflow — and reps stay free to sell.
🔥 What you unlock right now
✓ LIVE TODAY
📨 Auto-fire customer thank-you (email + SMS)
The moment a GTR advocate is created, the worker logs in as your customer, grabs their personal referral link, and the app instantly emails them their LHR welcome — and texts them the link. Zero manual taps.
✓ LIVE TODAY
⭐ Review-request SMS (post-install)
Tap 📝 Reviews on any sold lead — pick the stage (after appointment, after install, 6mo, 1yr, 2yr) — the app sends both the email AND a text with your office's review link. Higher conversion than email alone.
✓ LIVE TODAY
📩 Inbound replies → your cell
When a customer texts your Twilio number back, the app relays it to your personal cell AND logs it to the lead's conversation thread. Customer thinks they're texting you direct.
✓ LIVE TODAY
📞 Inbound voice calls (TwiML <Dial>)
When a customer calls your Twilio number, the app dials your personal cell. You answer normally — caller still sees your business number. No mid-call hand-off.
🛠️ Already wired — needs your Twilio to activate
🔜 ACTIVATES ON CONNECT
📤 Rep-fired manual SMS (Send Follow-Up modal)
On any lead card, "📨 Send Follow-Up" opens a chooser: Email, Text, or Both. Without Twilio, only Email is available. With Twilio connected, the Text + Both options light up.
🔜 ACTIVATES ON CONNECT
💬 Per-lead conversation thread (incoming + outgoing)
Every SMS, every reply, every voice call — automatically logged to the per-lead conversation history. You can scroll back through every interaction with that customer.
🧪 Coming up — features we're building that depend on Twilio
🔜 IN PROGRESS
⏰ Appointment reminders (T-24h + T-2h)
Day before + 2 hours before every appointment, customer gets a polite text: "Hi {first}, looking forward to seeing you tomorrow at 2pm." Cuts no-shows by ~30%.
🔜 IN PROGRESS
🚪 On-my-way text (one-tap)
Tap "🚗 On the way" on the lead card → customer gets "{first}, I'm pulling up in ~10 min." With a Google Maps live-location link if location-sharing is enabled.
🔜 IN PROGRESS
📅 Reschedule offer link
If a customer cancels or no-shows, fire a "Want to pick a new time?" text with a Calendly-style booking link straight to your calendar.
💡 Concepts we've talked about
💭 CONCEPT
📣 Rehash blast — text the dead pile
Past No Demos and Resets from the last 90 days — send a personalized batch with the rep's tone, asking if they're ready to revisit. Sequenced with cool-off rules so the same customer never gets blasted twice.
💭 CONCEPT
🤝 Referral nudge after install
14 days after an install lands, automatic text: "How's the system holding up? If you know anyone with bad gutters, here's your share link → $250 each." Cited as the single biggest LHR conversion lever.
💭 CONCEPT
🌧️ Weather-trigger texts
If a big storm rolls into your market, every recent install gets a "We're thinking of you — the system's built for this" text. Loops back to your Live Core Cam if they want to peek.
💭 CONCEPT
🔁 Two-way Manager + Repbooks sync
When a customer replies, the app categorizes the reply (yes / no / question / complaint) and either auto-drafts a response, escalates to management, or just logs it. You wake up to a triaged inbox.
💰 Realistic monthly cost
| Twilio local-number rental | $1.15 |
| ~50 customer SMS/month (typical rep) | $0.40 |
| ~200 SMS (heavy follow-up rep) | $1.60 |
| Inbound SMS replies (per msg) | $0.0075 |
| Voice forwarding (per min) | $0.014 |
| Typical total for active rep | $2–4/mo |
No monthly contract. Pay-as-you-go after you load credit. Average rep spends less than one customer dinner per month on it.
LH Masterlog Agent · Twilio integration overview · v1.5